Condition Guide
Every item on DealUS shows its condition on the product page. Here is what each label means.
- New — Brand-new and unused, in its original packaging.
- Like New — Excellent condition with little to no signs of use. May have been opened.
- Used — Signs of prior use may be present. All parts are checked.
New
Brand-new, unused item in its original packaging. We sometimes open the outer packaging to take photos. If a factory seal has been broken, the item is listed as Like New.
Like New
Like New items are in excellent condition with little to no signs of use. This can include items that were opened but are still in like-new condition. Packaging may show handling wear.
Used
Signs of prior use may be present. We check that all parts are included. Used items are not tested for function.
About packaging
We buy overstock and closeouts from big-box stores and well-known online retailers. Liquidation inventory may include items with opened or replacement packaging. Condition is always shown on the listing.
How we check items
Before listing, every item gets a cosmetic check: we make sure everything is in place and in good shape. If we find a cosmetic issue, we note it on the listing.
If something isn't right
If an item arrives damaged, defective, wrong, or not as described, you get a full refund, including original shipping, and we cover return shipping. Email support@dealus.com within 30 days of delivery with your order number and photos.
If a part is missing, email us the same way. Depending on the case, we'll offer a partial refund or a return.
See our Refund Policy for details.